Good questions. Straight answers.

Delivery depends on the product, brand and destination. Use the calculator on the product page and check the charge at checkout. Free delivery has product and area conditions. Read about delivery.

Check the availability and lead time on your product page. Built-to-order products need manufacturing time before dispatch. Contact us with your order number for an update specific to your order.

Use the tracking details sent when your order is dispatched, or visit order tracking. If you need help, send your order number to our support team.

We deliver within South Africa. We do not offer international shipping or export services.

Pay by Visa or Mastercard, with Apple Pay through SnapScan, instant EFT with Ozow, PayFast, PayGate or direct bank transfer. Available methods are shown at checkout.

Card payments are processed by the payment provider. We do not see or store your card details.

We are an online shop based in Johannesburg, with no physical showroom. Tell us what you are considering and we can help you compare dimensions, features and options.

Before buying, send us the link to the same item from a South African online retailer, at a regular price with free delivery. Sale and clearance prices are excluded. Price matching is agreed before purchase; we cannot refund a price difference afterwards. See the conditions.

Yes, within 14 days after delivery, for eligible standard products, including braais and fireplaces made after you order. Email [email protected] or WhatsApp us; the date of your first message counts. Within 7 days you pay only the return transport. On days 8–14 a small administration charge of at most 5% may apply, and we confirm it before anything is booked. How returns work.

Note any visible damage with the courier. Take photos of the packaging and product, keep the packaging and contact us with your order number. We will help with the next step.

Yes. Contact us as soon as possible and we’ll check where it is. We don’t refuse a cancellation of a standard product just because the supplier has started on it; if it hasn’t been dispatched, you get a full refund. Only custom-made work can’t be cancelled once you approve the final specifications and we order it. Cancellations.

We sell and deliver products; we do not provide an installation service. Arrange installation with an independent installer. Get help with installation.

Check the exact model’s technical drawing and installation manual. Product names and nominal sizes are not the masonry opening dimensions. Ask your installer to confirm the opening and clearances before building. Read the buying guide.