Perhaps we have already answered some of the questions you might have? If not, please send us an e-mail at su*****@**********re.com
We look forward to hearing from you.
What are the delivery charges for orders from our Online Shop?
All orders above R5500 and in Gauteng include FREE delivery. YES, 100% FREE! For all brands, other than Homefires and Al Fresco we also include FREE delivery to main city regions on orders above R5500, outside of Gauteng. Please see product pages for specific details.
Which payment methods are accepted in our Online Shop?
You can pay by card (Visa and Mastercard, with Apple Pay) through SnapScan, by instant EFT with Ozow, through PayFast or PayGate, or by direct bank transfer (EFT). Card payments are processed by the payment provider; we never see or store your card details.
How long will delivery take?
If your order is in stock and the payment has been made through any of our payment gateways or via EFT (and cleared on our side), it will ship within two business days from the date of your order. The estimated arrival time is usually between 4 and 7 business days, but can take up to 10 business days for outlying areas. IMPORTANT: Built for order products usually take between 10-16 business days as most of the units or add-ons are manufactured on demand. If you do not receive an email regarding your order within 24 hours, feel free to follow up with us at [email protected]
How secure is shopping in the Online Shop? Is my data protected?
Our website is protected by an SSL certificate and we do not process any credit payments or information on site but rather through a secure off site vendor.
What exactly happens after ordering?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order and your payment in our system and one of our braai ninjas will attend to it immediately. Our braai ninjas then reach out to our suppliers to confirm that the product is in stock and available for immediate shipment (We do our absolute best to make sure we do not misrepresent our stock, but sometimes the steak slips through the grid and we apologize in advance) No one likes burnt steak. If your item is on backorder or unavailable, we will reach out to you via e-mail. If your item(s) are available for immediate shipment we will process the charges and submit the order for shipment. DAN GAAN ONS BRAAI. And yes, I mean us. We braai after every successful order. It's basically a continuous braai this side (Send us a mail if you'd like to join!)
Cancellation and Refunds
You can cancel your order before it is delivered, or within 7 days of delivery. We refund you in full, less the courier cost of returning anything already delivered. Refunds go back to the card or account you paid with. NB: All orders placed that are "built for order" and have begun manufacturing will not have an option for cancellation. The order is paid to the manufacturer before the process begins and we are unable to cancel after such a point, unfortunately.
What if I received an item I purchased with existing damages?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please e-mail us at [email protected]. We'll collect the damaged item and repair, replace or refund it.