Changed your mind? You have 14 days.
Let us know within 14 days of delivery. The item must be unused and in its original, intact packaging. We will arrange collection and your refund under our Terms and Conditions.
How return costs work
WITHIN 7 DAYS
Return courier cost only
For a cancellation or return within 7 days of delivery, only the direct cost of returning delivered goods is charged.
DAYS 8–14
A handling fee may apply
The Terms allow a R400 administration fee or a 15%–25% handling fee if the return incurs significant administration costs.
Something arrived damaged?
Photograph the item and its packaging, note visible damage when signing for delivery and contact us with your order number. Keep the packaging while we help arrange the next step.
We will help arrange collection and repair, replacement or a refund as applicable.
A fault or warranty question
Send your order number, product name, a description of the fault and clear photos. The supplier’s or brand’s warranty applies alongside your rights under the Consumer Protection Act. The unused-item condition for change-of-mind returns does not replace those rights.
Can I cancel my order?
You may cancel before delivery or within 7 days of delivery, less the direct cost of returning any delivered goods. Goods built or imported to your order cannot be cancelled once ordered from the supplier. Contact us as early as possible to check the status of your order.
LET’S TALK BRAAI
Still need a hand?
Our team can help with the details.